Responsible Gaming

Version: 1.0  |  Last Updated: 30 July 2025

At MidasLuck (midasluck-play.com), we believe that gambling should always be an enjoyable and voluntary form of entertainment. We are deeply committed to promoting responsible gambling practices and providing our players with the information, tools, and support they need to maintain control. This Responsible Gaming Policy forms part of our broader commitment to player welfare and should be read alongside our Terms & Conditions and Privacy Policy.

1. Our Commitment

MidasLuck takes its duty of care towards players seriously. We operate with a zero-tolerance approach to underage gambling and a proactive approach to supporting players who may be experiencing difficulties related to gambling. Our responsible gaming framework is built on four core pillars:

• Prevention: Implementing robust age and identity verification to keep minors off the platform;
• Protection: Offering a comprehensive suite of self-management tools to all registered players;
• Awareness: Providing clear, accessible information about the risks of gambling and the signs of problem gambling;
• Support: Connecting at-risk players with professional support services and facilitating self-exclusion where needed.

Our Customer Support team is trained to recognise potential signs of problem gambling and to assist players in accessing appropriate tools and resources. If at any time you feel you need help, please contact us at [email protected].

2. Recognising Problem Gambling

Gambling becomes problematic when it is no longer a form of leisure and begins to negatively impact your finances, relationships, mental health, or daily functioning. Below is a self-assessment checklist. If you answer "Yes" to two or more of the following questions, we strongly encourage you to seek support:

• Do you find yourself gambling with increasing amounts of money in order to achieve the same level of excitement or satisfaction?
• Have you tried to control, cut back, or stop gambling but found it difficult or impossible to do so?
• Do you spend a significant amount of time thinking about gambling — planning your next session or reliving past wins and losses?
• Do you gamble as a way to escape from problems, stress, anxiety, or depression?
• After losing money, do you frequently return the next day with the intention of "chasing" your losses?
• Have you lied to family members, friends, or others about the extent of your gambling activity?
• Have you borrowed money, sold possessions, or engaged in dishonest behaviour in order to fund your gambling?
• Has gambling caused significant problems in your relationships, work, education, or personal finances?
• Have you gambled with money that was reserved for essential expenses such as rent, bills, or food?
• Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?

This checklist is not a clinical diagnosis. If you recognise several of these patterns in your own behaviour, we urge you to reach out to a professional support organisation. Please see Section 6 for a list of resources available in Greece and internationally.

3. Player Protection Tools

MidasLuck provides a range of tools to help you manage your gambling activity. All tools can be accessed via your Account settings or by contacting our support team at [email protected].

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours (daily), 7 days (weekly), or 30 days (monthly). Decreases to deposit limits take effect immediately. We encourage all players to set deposit limits as a standard practice from the moment they register.

3.2. Loss Limits

You may set a maximum net loss limit over a given period (daily, weekly, or monthly). Once this limit is reached, your Account will be temporarily restricted from further real-money wagering for the remainder of the applicable period. Loss limits can be decreased at any time with immediate effect. Increases require a cooling-off period equivalent to the limit period chosen.

3.3. Session Time Limits

You may set a maximum duration for each gaming session. Once the time limit is reached, you will receive a notification and will be logged out of any active game sessions. This tool helps prevent extended, unplanned gaming sessions.

3.4. Reality Check Notifications

Players can activate periodic in-session reminders showing the time elapsed during a gambling session and a summary of net wins/losses. These notifications can be set to appear at intervals of 15, 30, 45, or 60 minutes.

3.5. Cooling-Off Period

If you need a short break from gambling, you may request a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your Account will be inaccessible for gambling purposes. You will not receive any promotional communications during this time. Cooling-off periods cannot be lifted before they expire.

3.6. Self-Exclusion

Self-exclusion is a more permanent step for players who feel they need to stop gambling for an extended period. You may request a self-exclusion for a minimum period of 6 months, with options extending to 1 year, 2 years, 5 years, or a permanent exclusion. During the exclusion period:

• You will be unable to log in to or access your Account for gambling;
• Your Account will be suspended and you will be removed from all marketing lists;
• Any remaining Real Money Balance will be refunded to you upon your request;
• You will be advised of professional support resources.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request." All self-exclusion requests are processed within 24 hours.

3.7. Account Closure

At any time and for any reason, you may request the permanent closure of your Account. This is a separate option from self-exclusion and does not automatically prevent you from opening a new account at a later date, unless combined with a self-exclusion request.

4. Tips for Responsible Gambling

We recommend the following practices to all players to help ensure that gambling remains a positive and enjoyable experience:

• Set a budget before you start playing and stick to it. Only gamble with money you can afford to lose;
• Treat gambling as entertainment, not as a source of income or a way to pay bills;
• Take regular breaks during gaming sessions and avoid long, uninterrupted periods of play;
• Do not chase your losses. Accept losses as the cost of entertainment and walk away when your budget is spent;
• Balance gambling with other leisure activities and social interactions;
• Never gamble when you are upset, stressed, or under the influence of alcohol or any other substance that impairs your judgement;
• Keep track of time and money spent using the in-account history tools and budget reminders we provide;
• Talk to someone you trust if you feel gambling is beginning to affect your well-being or your relationships.

5. Protection of Minors

MidasLuck enforces a strict minimum age of 21 years for all players on the Website. We apply robust KYC and age verification procedures to all registered accounts. However, we also recognise the importance of parental and guardian supervision to prevent minors from accessing gambling content online.

We strongly encourage parents and guardians to:

• Use reputable parental control software to block access to gambling websites on shared or family devices (e.g., NetNanny, Cyberpatrol, GamBlock, or Betfilter);
• Never leave their Account logged in and unattended on a device accessible to minors;
• Keep Account login credentials confidential and secure;
• Have age-appropriate conversations with children about the risks of gambling.

If you believe a minor has accessed the Website or registered an account, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including immediate Account closure and forfeiture of any associated funds.

6. Support Resources

If you or someone you know is struggling with gambling-related issues, professional help is available. The following organisations offer free, confidential, and expert support:

Remember: Seeking help is a sign of strength. These services are free, confidential, and available to you and your loved ones.

7. Contact Us

If you wish to activate any responsible gaming tool, discuss a concern, or need information about support resources, our dedicated support team is here to help:

• Email: [email protected]
• Website: midasluck-play.com

We are committed to responding to all responsible gaming requests promptly and with care. Your well-being is our priority. If you need immediate help with a gambling problem, please do not hesitate to contact KETHEA ALFA on 1114 — available free of charge.